Bet4Star Casino - Player's winnings have been confiscated.

Hello,

I claimed the Welcome Bonus under the following terms, as shown in the attached screenshot:

Conditions:

- Promo Code: WB

- Min. Deposit: €30

- Max Bet: €5

- Max Win: €10,000

- Wager: x35

Free Spins Games:

- Belatra – Blast the Bass

- Belatra – Cyber Gypsies

- Belatra – Big Wild Buffalo

The bonus terms clearly state that the maximum winnings are €10,000.

Before I completed the wagering requirement, my balance was €338.68. After successfully completing the wagering requirement, €188.86 was deducted from my balance, leaving me with only approximately €150.

I contacted the casino and asked them to explain the deduction. Their explanation was that their system had automatically applied a limitation and that they could not do anything about it.

However, an internal system limitation cannot override the bonus terms that were presented to me when I accepted the promotion. The published terms clearly state a maximum win of €10,000, and I have not been provided with any term that would justify limiting my winnings to €150.

The casino has effectively informed me that they will not honour the published promotional terms and will not return the deducted funds.

I consider this extremely serious and unfair. I respectfully request your assistance in investigating this matter and helping me recover the €188.86 that was deducted from my balance.

I can provide screenshots of the bonus terms, my balance, transaction history, and my communications with the casino as evidence.

Thank you for your assistance.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please attach a screenshot of your bonus history and the reduction of the winnings?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila