The player from Peru had not received their requested withdrawal of 2580 soles, which had been initiated on June 19th. They were informed by Bet365 that the payment had been processed, but their bank did not show any record of the amount. The player requested an original payment voucher from the payment provider to verify the transaction. The complaint was rejected due to the player's lack of response to the team's messages, which prevented further investigation into the issue.
bet365 Casino - Player’s withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: 2,580 S/.
bet365 Casino
Safety Index:Very highCase summary
Discussion
Public
Public
9 months ago
Translation
MY REQUESTED WITHDRAWAL OF 2580 SOLES ON JUNE 19TH HAS NOT ARRIVED SO FAR, WHICH IS ALREADY ENOUGH TIME.
They first told me to wait 72 hours, and in the end the money didn't reach my bank account.
AT THE MOMENT ONLY THE COMPANY BET365 INDICATES THAT FOR THEIR PART THEY FULFILLED THE PAYMENT, AND ONLY ATTACHED IT, THEREFORE I REQUEST THAT THE PAYMENT PROVIDER IN PERU, THE COMPANY ONLINEPRO, ATTACH AN ORIGINAL PAYMENT VOUCHER, WHERE THE OPERATION NUMBER AND TIME OF SAID DEPOSIT ARE INDICATED, SINCE MY BANK DOES NOT VALIDATE ANY INCOME OF THAT AMOUNT OF MONEY TO MY ATTACHED CCI ACCOUNT, PLEASE I REQUEST THE PAYMENT OF MY MONEY.
Automatic translation:
Public
Public
9 months ago
Dear oscorimarumi78,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
