HomeComplaintsBet2one Casino - Player's withdrawals are delayed.

Bet2one Casino - Player's withdrawals are delayed.

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Bet2one Casino
Safety Index 6.2 Below average

Case summary

The player from Mexico completed KYC verification and successfully withdrew 1,000 pesos. However, he faces issues with subsequent withdrawal requests totaling 9,000 pesos, as only one of his withdrawal attempts has been approved.

Written by Karla
Casino Analyst & Complaint Specialist
Submitted: 28 Aug 2026
Public
Public
1 week ago
esTranslationgb

About a month ago I tried to make a withdrawal, and they told me my account needed KYC verification. I sent the necessary documentation and they finally validated my account.

I requested two withdrawals, one of one thousand pesos and another of three thousand pesos, and they only approved the one of one thousand.

I played with that money and won another 9,000 pesos. I requested other withdrawals, but they have only approved one withdrawal of 1,000 pesos. file

Automatic translation:
Public
Public
1 week ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
1 week ago

Dear Jvargas1682,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

  • Did you successfully withdraw funds from this casino before?
  • Did you use any casino bonuses or do you currently have any active bonus?
  • Did you successfully complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.


Waiting for approval
Waiting for approval
1 week ago
esTranslationgb
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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