The player from Mexico completed KYC verification and successfully withdrew 1,000 pesos. However, he faces issues with subsequent withdrawal requests totaling 9,000 pesos, as only one of his withdrawal attempts has been approved.
About a month ago I tried to make a withdrawal, and they told me my account needed KYC verification. I sent the necessary documentation and they finally validated my account.
I requested two withdrawals, one of one thousand pesos and another of three thousand pesos, and they only approved the one of one thousand.
I played with that money and won another 9,000 pesos. I requested other withdrawals, but they have only approved one withdrawal of 1,000 pesos. 
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Dear Jvargas1682,
Thank you very much for your update.
To help me better understand your case, could you please answer the following questions?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
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