The player from the Netherlands had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player reported that the withdrawal option had been removed and expressed concerns about unrequested bonuses affecting their ability to cash out. After the recommended timeframe for the withdrawal had passed, the player indicated a loss of balance, and we closed the complaint, as the initial issue was deemed no longer relevant.
Bet24 Casino - Withdrawal of player's winnings has been delayed.
Closed
Our verdict
Other
Amount: €1,300
Bet24 Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
8 months ago
hello im over a week waiting for reodonse why they dont whitdraw now i getting this email i dont understanding i dont use bonus bets24.io
Public
Public
8 months ago
Dear stefanjagtt,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Sensitive attachment
Sensitive attachment
8 months ago
the whitdraw option is gone and i dont use bonus
Public
Public
8 months ago
Dear stefanjagtt,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Public
Public
8 months ago
they dont pay ask for email they never answer i play the balance to zero because there is no way to whitdraw they put automaticly bonus to your account whit vip program and ask revolver it and when you win they put more bonus to your account whitout asking for it and they delete the whitdraw option
Public
Public
8 months ago
Dear stefanjagtt,
I'm sorry to hear that you have lost your balance.
Unfortunately, as the initial issue is no longer relevant, we will be now forced to close the complaint.
Please do not hesitate to contact us if you will ever experience an issue with an online casino.
Best regards,
Nick
