Bet20 Casino - Player's account has been closed due to alleged gambling addiction.

I hadn't been to Juan's Casino in a long time because the deposit limit had gone up a lot. Today I got to work at this hour and thought, "Okay, I'll play." I deposited a few minutes, and it says that if it takes a long time to wait, you should report it. Ten minutes passed, I reported it, and I sent a screenshot. They started sending me codes to enter, saying the account was closed. I didn't understand what was happening. So I started entering the codes, and the operator answered. I said, "Can I ask you a question?" and he said, "Listen, we have closed your account due to your gambling addiction." He listed a bunch of games and closed my account. I swear I'm not addicted to gambling. The only games I play are Free Party Viking Ford, The Witch, and even Roulette and all the other live games, not even football. They closed my account. I can't talk anymore. I'm telling you the truth, I'm angry, not because of the money, because they don't have any. They're completely untouchable, and besides, they're slandering me, defaming me. This goes beyond that, you understand? Because it's awful that they use an addiction. You understand, gambling is a form of entertainment. Drugs are an addiction to alcohol and cigarettes.

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ear Graledender2026,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you have encountered with your account.

To better understand the situation, could you please clarify the following:

• What was your real-money balance at the time the casino closed your account?
• Regarding the deposit you made shortly before your account was closed, was this deposit successfully credited to your casino balance? If so, did you play with any of these funds before the account was closed?
• Has the casino provided any further explanation as to why your account was closed specifically due to gambling addiction or responsible gambling concerns?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.