Bet-sevens Casino - Player's withdrawal is blocked and account is inaccessible.

Complaint: Withdrawal limit repeatedly increased and website subsequently became unavailable

I would like to file a complaint against Bet-Sevens regarding my remaining balance of approximately 305 USD/USDT and the repeated changes to the minimum withdrawal amount.

I initially deposited 100 USDT.

At one point, I was able to request and successfully receive a withdrawal of 200 USDT. This is important because it demonstrates that the account was operational and that Bet-Sevens was capable of processing withdrawals.

However, after that withdrawal, the minimum withdrawal amount was repeatedly increased.

The sequence I observed was approximately:

Initially, the minimum withdrawal was 200 USDT.

It was subsequently increased to 500 USDT.

It was then increased further to 700 USDT.

Eventually, the minimum withdrawal amount was increased to 2,000 USDT.

I specifically took screenshots showing these changes. I also contacted their support regarding the withdrawal restriction. Their response confirmed that the minimum withdrawal amount was 700 USDT at that stage.

The problem is that these changes effectively prevented me from withdrawing my actual balance. The withdrawal threshold kept moving upward instead of remaining at the previously stated amount.

I eventually stopped treating the account as a normal bookmaker because I could no longer rely on the withdrawal conditions. At the time, approximately 305 USD remained in my account.

There is now an additional and very serious problem: the Bet-Sevens website has stopped working and has been unavailable for approximately one month. Therefore, I currently cannot even access the account normally or attempt to withdraw the remaining balance.

I understand that bookmakers may have minimum withdrawal limits. My complaint is not simply about the existence of a minimum withdrawal amount. The issue is that the minimum withdrawal was repeatedly increased from 200 to 500, then 700, and eventually 2,000 USDT, while I had funds on the account.

I have screenshots documenting these changes and can provide them as evidence.

What I am requesting

I would like Casino Guru to investigate:

Whether Bet-Sevens was permitted to repeatedly change the minimum withdrawal amount in this manner.

Whether these withdrawal limits were properly disclosed in the applicable terms and conditions.

Whether the changes were applied specifically or dynamically to my account.

What happened to the remaining approximately 305 USD/USDT on my account now that the Bet-Sevens website is unavailable.

Whether Bet-Sevens can be contacted and required to return my remaining balance.

I am not claiming that the successful 200 USDT withdrawal never happened — it did. That is precisely why I continued to use the bookmaker. The problem arose afterwards, when the withdrawal threshold was repeatedly increased and eventually the website disappeared.

I can provide screenshots of the withdrawal limits and correspondence with support as evidence.

Current amount stuck: approximately 305 USD/USDT.

I would appreciate Casino Guru's assistance in investigating this case and helping recover the remaining balance.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify the situation.

• How many deposits did you make into this casino? Have you used any payment methods other than USDT to deposit funds into your casino account?
• Did you receive any notifications or emails informing you of changes to the minimum withdrawal amounts each time the casino changed its limits?
• Have you checked the minimum withdrawal limits for other currencies or payment methods available at the casino?
• When was the last time the casino’s customer support contacted you regarding the withdrawal of your remaining balance?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika