The player from Norway had been waiting for a month to withdraw his funds from Betscore, which had blocked him from making further withdrawal requests. Despite providing a selfie with the website in the background as requested, he had not received his money and was receiving no response from live support. We asked for clarification about his withdrawal history, game type, bonus use, and verification status, and the casino later paid out part of his winnings. In the end, the remaining payment was received and the complaint was marked as resolved because the full winnings had been paid.
Bet Score Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: 5,375 kr
Bet Score Casino
Safety Index 6.9 Above averageCase summary
Discussion
Public
Public
3 weeks ago
Betscore refuses to send the last of my withdrawals.
They also blocked me from requesting withdrawals.
They do not respond in their live support.
I received an email where they asked me to send a selfie with their website in the background which i did and after that they still do not send me my money.
Public
Public
2 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
- Did you accumulate your winnings with or without a bonus?
- Which identity documents have you provided to the casino for the verification of your account? Have all your documents been approved and verified so far?
- Are there any documents in your account that are still pending verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
2 weeks ago
Hi they have now finally paid out another withdrawal i have only one withdrawal left to receive.
Public
Public
1 week ago
I’m glad to hear that the casino has now paid out part of your winnings.
Could you please specify when exactly you submitted your most recent withdrawal request? Have there been any updates regarding the remaining payment?
Public
Public
6 days ago
Dear magoman,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika
Casino.Guru
