The player from Italy won €2000 but has only received €500 after nine days, and now his account is under verification without a clear reason. He expresses frustration over the situation and demands his remaining funds.
Bet Score Casino - Player’s winnings are delayed and account is under verification.
Opened
Current status
Waiting for player to reply
6d 23h 46m 39s
Bet Score Casino
Safety Index 6.4 Below averageCase summary
Discussion
Public
Public
18 hours ago
Translation
I won a total of €2000 I was only paid €500 after nine long days.. as a result my account was put under verification for no logical reason I am very angry I want my money.. this site is unreliable they are scammers
Automatic translation:
Public
Public
13 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
13 minutes ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you submitted any identity documents to the casino for KYC verification?
- What types of games did you play to earn the winnings you've been trying to withdraw?
- Did you accumulate these winnings with or without a bonus?
- Are there any pending withdrawal requests currently in your account? If so, kindly send me a screenshot of your transaction history, showing the current withdrawal requests.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
