HomeComplaintsBet Score Casino - Player's account is closed and funds are confiscated.

Bet Score Casino - Player's account is closed and funds are confiscated.

Resolved
Our verdict

Case closed

Amount: $370

Bet Score Casino
Safety Index 6.9 Above average

Case summary

The player from Norway had his account closed at betscore1.com without explanation, which resulted in a pending withdrawal of 360 euros that he could not access. He sought assistance in retrieving his funds. The issue was resolved after communication between the player and the Complaints Team, with the player confirming the resolution.

Public
Public
1 month ago

Hello

my Account was Closed for no reason at betscore1.com and my Funds Are out of nowhere.

I had a Pending withdraw about 360Euro.

Please help me to get back my Funds from this scammers.

Public
Public
1 month ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
1 month ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bet Score Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please advise how long you were a player at the casino and when exactly your account was blocked?
  • How did you learn about your account being blocked?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Did you achieve your current balance with the help of a bonus?
  • Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Private
Private
1 month ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
1 month ago

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Fashionjesus,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas

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