The player from Italy has his account suspended after making three deposits totaling around €40 and winning approximately €26. He has reached out to the casino but has not received a resolution, and he requests either the reinstatement of his account or the return of his blocked funds.
Bet Score Casino - Player’s account has been suspended.
Opened
Current status
Waiting for player to reply
6d 22h 41m 14s
Bet Score Casino
Safety Index 6.9 Above averageCase summary
Discussion
Public
Public
11 hours ago
Translation
I created my account about a week ago. After playing for several days, making three deposits totaling around €40 and winning around €26, the casino suddenly decided to suspend my account. I tried to contact them and they said they'd contact me via email. Honestly, it really stinks. I'd like my account back, and if that's not possible, I want them to send me my blocked funds.
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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1 hour ago
Dear fonchytown,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the situation.
- Did you pass the verification before you lost access to the account?
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
