Bet Ninja Casino - Player's withdrawal is delayed due to bonus abuse claim.

i withdrew 186,4 euros and got a message saying that they think im abusing their bonus promotion. I dont know how that is even possible...

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Dear Kimmo1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal of your funds.

In order to better understand your situation and assist you effectively, could you please provide more information by answering the following questions:

• What specific bonus promotion were you participating in? If possible, please post a link or promo code you used to activate the offer here in this thread.
• Did you receive any terms and conditions related to the bonus promotion that might indicate what constitutes abuse?
• Also, could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

reload bonus 100%. They put the condition that I had supposedly broken in the chat and it is visible in the picture,

I played slot machines.

Thank you very much for your reply. Do I understand correctly that this was the only explanation you received from the casino? If there is any other relevant communication between you and the casino, please forward it to [email protected]. Alternatively, you can post it here. Thank you in advance.

Yes, this was the only explanation from the casino and there is no other communication from the casino. I tried to ask in the chat what I have done, but I did not get an answer.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Kimmo1,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite Bet Ninja Casino to join the conversation.

Dear Bet Ninja Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. Please send the information and evidence to me directly at [email protected]

Dear Kimmo1,

I have received the following message from the casino team:

Hello, Michal,

We have completed a second review of the player's account and refunded the funds, allowing the player to withdraw them.

We apologize for any inconvenience this may have caused.

Marie

Betninja

Can you please confirm that you received the funds?

I got the money back to the casino and withdrew it. Now I'm waiting for the money to arrive in my account.

Dear Kimmo1,

Thank you for the update. Please let me know once the funds hit your account.

The money came into my account.

Dear Kimmo1,

Thank you for your confirmation. I am glad that our involvement played a role in resolving the situation, and you have received the funds.

We'll go ahead and mark the complaint as 'resolved' in our system. We would like to thank both parties for their cooperation.

If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Centre. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Michal

Casino Guru