HomeComplaintsBet Ninja Casino - Player's withdrawal is being delayed.

Bet Ninja Casino - Player's withdrawal is being delayed.

Opened
Current status

Waiting for player to reply

6d 23h 4m 52s

Bet Ninja Casino
Safety Index:Low

Case summary

The player from the United Kingdom has deposited 4600 and passed KYC checks but is unable to withdraw funds despite contacting support for assistance.

Public
Public
17 hours ago

Casino allowed me to deposit 4600 in different instalments. Despite passing KYC checks and becoming fully verified, they will not let me withdraw cash despite contacting support. This is a scam casino

Public
Public
55 minutes ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
55 minutes ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bet Ninja Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Is your player's account accessible to you? Can you log in?
  • Were you able to request payouts from the casino?
  • Has the casino previously successfully processed your payouts?
  • Did you achieve your current balance with the help of a bonus?
  • Could you please share with me your communication with the casino after you contacted them to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


jjsr123 has 6d 23h 4m 52s to reply

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