Dear kchoudhury78,
My name is Michal, and I have taken over the complaint. I have reviewed the case, and while I can understand your dissatisfaction with the fees that were charged to your initial deposit, please note that such fees are not uncommon within the industry. The casino team has explained this to you quite sufficiently during your recent live chat.

I recognize that you may not be satisfied with this explanation; however, it does not fall under what we would deem as unfair or contrary to industry standard practices. Bet Ninja Casino, being an international casino, utilizes a range of payment processors.
As previously stated, this is not managed by the casino itself. Kindly review the casino rules that you accepted upon registering your account.

and

I recognize that you might be considering or have already decided to initiate a chargeback request. While this is completely your prerogative, I feel it is important to inform you that chargebacks represent a serious violation of the regulations that are typically stated in nearly all online casinos. Nevertheless, you are free to choose the option you feel is necessary; just please be aware that proceeding with a chargeback may have consequences for your account and could potentially affect your ability to use services with other casinos in the future.
That being said, while this situation may not provide the best user experience, we do not view it as unfair or contrary to industry standards.
As a result, this complaint will be deemed Unjustified.
To avoid such an unfortunate experience in the future, I suggest taking some time to review the casino's terms and conditions before making a deposit.
If you encounter any difficulties with this or any other casino moving forward, please feel free to reach out to us. We will try our best to assist you.
Best regards,
Michal
Casino Guru
Dear kchoudhury78,
My name is Michal, and I have taken over the complaint. I have reviewed the case, and while I can understand your dissatisfaction with the fees that were charged to your initial deposit, please note that such fees are not uncommon within the industry. The casino team has explained this to you quite sufficiently during your recent live chat.

I recognize that you may not be satisfied with this explanation; however, it does not fall under what we would deem as unfair or contrary to industry standard practices. Bet Ninja Casino, being an international casino, utilizes a range of payment processors.
As previously stated, this is not managed by the casino itself. Kindly review the casino rules that you accepted upon registering your account.

and

I recognize that you might be considering or have already decided to initiate a chargeback request. While this is completely your prerogative, I feel it is important to inform you that chargebacks represent a serious violation of the regulations that are typically stated in nearly all online casinos. Nevertheless, you are free to choose the option you feel is necessary; just please be aware that proceeding with a chargeback may have consequences for your account and could potentially affect your ability to use services with other casinos in the future.
That being said, while this situation may not provide the best user experience, we do not view it as unfair or contrary to industry standards.
As a result, this complaint will be deemed Unjustified.
To avoid such an unfortunate experience in the future, I suggest taking some time to review the casino's terms and conditions before making a deposit.
If you encounter any difficulties with this or any other casino moving forward, please feel free to reach out to us. We will try our best to assist you.
Best regards,
Michal
Casino Guru