Bet Ninja Casino - Player's account has been closed.

I contacted the support regarding deposits that I had made and that they had not flagged my account for irresonsible gaming. I requested a refund on the deposits which they had told me that it would be escalted and I would be contacted my someone on their resposible team.

I was told to wait for their availability and to expect a message in their live support. They have deleted my account now so I can't even see any contact messages for my account.

I am really upset and angry about this whole situation and was hoping to find a way to resolve this issue with them even though my account is now deleted.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bet Ninja Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify the reason why you wished your funds to be refunded?
• Did you spend these funds on playing, or were the funds left unspent on your player's balance?
• Could you please clarify the circumstances that led to your account being closed? Did you request account closure yourself at any point?
• Did you ask to be protected from gambling in the casino? What steps did you take to accomplish this?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear EthanHill,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru