The player from Germany reports that his deposit of 130.01 USDT to Betmatch is not credited, despite confirmation of successful transfer on the blockchain. The support team is uncooperative and claims they cannot locate the payment. He seeks assistance in getting the amount credited or refunded.
Bet Match Casino - Player’s deposit is delayed at the casino.
Resolved
Our verdict
Case closed
Amount: 130 USD₮
Bet Match Casino
Safety Index 7.4 Above averageCase summary
Discussion
Public
Public
5 days ago
Translation
Hello CasinoGuru team,
Betmatch is not crediting my deposit of 130.01 USDT (TRC20).
Transaction details:
Date: 03.08.2026, 00:52:24 UTC
Recipient wallet (generated in account): TXbhYpWNxaywCsmeqZvCCoowgKvKTremRN
TxHash: 32d65841ff888944d7fd78af83478443c982be697f97063652a20ae43cb337b3
The support team is being uncooperative in the chat and claims they cannot locate the payment. However, the transfer to this exact casino address is confirmed as successful on the blockchain (Tronscan).
Kucoin also confirms the successful transfer of the money.
I need help getting Betmatch to manually credit or refund the amount. Screenshots of the deposit page and the blockchain receipt are attached.
Greetings
Automatic translation:
Public
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2 days ago
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Public
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2 days ago
DearxSerious169,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your cryptocurrency deposit.
To help me better understand the situation, could you please answer the following questions?
- Have you made any successful deposits to Betmatch Casino before?
- Did you initiate this deposit directly through the cashier/deposit section of your Betmatch account, or did you manually send the funds from your cryptocurrency wallet?
- If you sent the funds manually from your cryptocurrency wallet, could you please confirm that you carefully checked the recipient wallet address and that it exactly matched the deposit address provided by the casino for your account?
- Has the casino provided any specific explanation as to why they are unable to locate the transaction despite it being confirmed on the blockchain?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
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Public
23 hours ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear xSerious169,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Karla
