Bet Match Casino - Player's bonus is stuck due to an error.

​I received 50 free spins bonus (75 HUF/spin) on Sun of Egypt 3. The bonus is stuck on "Collecting bonus data" due to a software error. The casino support (Anthony) refused to help and threatened to close the chat when I asked for a manual credit. I attached screenshots of the active bonus and the chat.

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Dear Martin20207272,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino bonus.

In order to better understand your situation and provide the necessary assistance, could you please answer the following questions?

• The 50 free spins, is it a deposit bonus or no-deposit bonus?
• Please post screenshots of the active bonus and the conversation with customer support.
• Were you able to receive some free spins or none of it? Please specify the amount.
• Have you attempted to contact support again after the initial conversation with Anthony? Please post any relevant communication.

Your cooperation in providing these details will help us investigate and work towards a resolution.

Thank you in advance for your reply.

Best regards,

Jean