The player from the United Kingdom has been waiting three weeks for a withdrawal from BetCleo casino, well beyond the stated 2-5 day processing time. Her repeated inquiries to customer service have been met with vague responses, and her messages are now being ignored.
Bet Cleo Casino - Player's withdrawal request is delayed.
Opened
Current status
Waiting for player to reply
5d 23h 2m 12s
Bet Cleo Casino
Safety Index 4.4 LowCase summary
Discussion
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Public
2 days ago
Nothing worse for customer than being ignored ane lied to - that's what happened to me at BetCleo casino. Soon it will be 1month since I made withdrawal request and it remains pending. One month that is much longer than 2-5 days stated in the terms and conditions that i have accepted. Every time I contact customer service, I keep being sent away, promised to get the update on my withdrawal on Monday - it's been few Mondays since and I still have no reply with its status, i got instead same messages, constantly repeating - "we working on it" or "it's up to payment department and they are busy at the moment", promising that my case has been now treated as priority and passed to relevant team to investigate. Since few days, my messages started being ignored on customer service chat. Absolutely out of respect - I have fulfilled all requirements, successfully passed all verifications that were requested by them from me - i just want to be treated and served with respect and honesty. Still waiting for someone to sort it out.
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58 minutes ago
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58 minutes ago
Dear Semaden88,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation.
- Do I understand correctly that your account is fully verified?
- Have you accumulated your winnings with or without an active bonus?
- Could you please clarify the exact date and amount of your requested withdrawal?
- Have you made any successful withdrawals before?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
