The player from Bulgaria reports that his account has been canceled by the casino, resulting in a loss of 500 euros, which he claims has been stolen from the site.
Bet Casino - Player’s account has been closed.
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2 days ago
Translation
The site canceled my account, which had 500 euros, and the amount was stolen from the site.
Automatic translation:
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2 hours ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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2 hours ago
Dear Nedjat91,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
