The player from Bulgaria had made multiple deposits at bet.bg but was unable to activate his bonus and received no support when seeking assistance. Calls to the provided contact number went unanswered. The Complaints Team had attempted to assist by requesting further information from the player, but due to a lack of response, the investigation could not proceed. Consequently, the complaint was closed.
Bet Casino - Player is having issues activating bonus.
Closed
Our verdict
Player stopped responding
Amount: 10 лв
Bet Casino
Safety Index:Fresh casinoCase summary
Discussion
Public
Public
6 months ago
Translation
This is about bet.bg, so it's not the first time I've made a deposit with them and I can't activate my bonus. When I ask for help, there's never any support. When I call the contact number they provide, it rings twice and then someone hangs up.
Automatic translation:
Public
Public
5 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify which bonus you tried to activate? If possible, please post a link or promo code to the bonus you try to redeem.
- Do I understand correctly that you have experienced the same issues before?
- Have you already played with the deposit that was supposed to activate the bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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5 months ago
Dear ivailoberberov82,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
