HomeComplaintsBet Casino - Player is frustrated with deposit issues and unclear promotions.

Bet Casino - Player is frustrated with deposit issues and unclear promotions.

Opened
Current status

Waiting for player to reply

6d 22h 21m 54s

Bet Casino
Safety Index:Low

Case summary

The player from Bulgaria is facing issues with the casino's deposit process and customer service, describing confusion over minimum deposit amounts and a lack of helpful responses from support. He expresses frustration over the misleading promotion of free spins which are significantly less valuable than advertised.

Public
Public
3 days ago
bgTranslationgb

A complete parody, no attitude towards service, they just leave chats and conversations because they themselves don't know what it is, it says one thing, but it's actually another, it says 5, but it actually started at 10, that's why it says 5 everywhere, that's the minimum, I've entered many times, they don't know what's happening, how I got rid of them and this is another parody, you get 100 free spins from the cash calendar, which I'm sure happens extremely rarely, not that they'll give anything, but anyway, and suddenly these 100 free spins become 1 Betcoin and whatnot. I STRONGLY DO NOT RECOMMEND YOU WILL BE TERRIFIED!

Automatic translation:
Public
Public
1 hour ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
1 hour ago

Dear adrenalina94,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with Bet Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate?

Thank you in advance for your response.

Best regards,

Attila


adrenalina94 has 6d 22h 21m 54s to reply

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.