The player from Bulgaria faced issues with the casino's deposit process and customer service, describing confusion over minimum deposit amounts and a lack of helpful responses from support. He expressed frustration over the misleading promotion of free spins which were significantly less valuable than advertised. We attempted to gather more information to assist with the complaint but received no response from the player. Due to this lack of communication, the complaint was closed for the time being. The player could reopen the complaint in the future if he chose to resume contact.
Bet Casino - Player is frustrated with deposit issues and unclear promotions.
Closed
Our verdict
Player stopped responding
Amount: €5
Bet Casino
Safety Index 3.5 LowCase summary
Discussion
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2 months ago
Translation
A complete parody, no attitude towards service, they just leave chats and conversations because they themselves don't know what it is, it says one thing, but it's actually another, it says 5, but it actually started at 10, that's why it says 5 everywhere, that's the minimum, I've entered many times, they don't know what's happening, how I got rid of them and this is another parody, you get 100 free spins from the cash calendar, which I'm sure happens extremely rarely, not that they'll give anything, but anyway, and suddenly these 100 free spins become 1 Betcoin and whatnot. I STRONGLY DO NOT RECOMMEND YOU WILL BE TERRIFIED!
Automatic translation:
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2 months ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear adrenalina94,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with Bet Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate?
Thank you in advance for your response.
Best regards,
Attila
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2 months ago
Dear adrenalina94,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
