The player from Italy files a complaint against BetBuffoon for the unfair confiscation of 1500 EUR in winnings, arguing that her bets were within the allowed limits. She states that the casino took 1470.76 EUR without providing proof and is now blocking her remaining balance of 44.31 EUR, citing a demanding wagering requirement.
Bet Buffoon Casino - Player’s winnings have been confiscated.
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Bet Buffoon Casino
Safety Index:Below averageCase summary
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6 days ago
I am filing this complaint against BetBuffoon regarding the unfair confiscation of 1500 EUR in winnings. I deposited 30 EUR and played with a bonus. The casino cancelled my winnings, claiming I violated the maximum bet rule, but my bets were consistently 2 EUR per spin. The casino confiscated 1470.76 EUR labeled as "Adjustment" without providing any technical proof or game logs. Furthermore, they are now blocking my remaining balance of 44.31 EUR, demanding an impossible wagering requirement of 715.50 EUR. I have screenshots of the chat, the confiscated amounts, and the withdrawal block.
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2 days ago
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2 days ago
Dear Ciotolamaria,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.
Our position on the breach of the maximum bet rule is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:
The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.
However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is tomas@casino.guru.
If there is any other relevant communication between you and the casino, please send it as well.
Thank you in advance for your reply.
Best regards,
Tomas
