Berriez Casino - Player’s winnings have been unlawfully refused.

I am filing a formal complaint against Casino Berriez regarding systematic non-compliance with fair gaming practices and unlawful refusal to process legitimate winnings. The casino initially misrepresented bonus terms and subsequently refused to grant the bonus despite meeting stated conditions. Following this, I won substantial funds through roulette gameplay and submitted complete verification documentation to the casino, including screenshots of casino transaction history and PDF records from Mifinity, along with detailed proof of currency conversions from other denominationstall of which clearly demonstrate the legitimacy of both my identity and my winnings. Despite providing this comprehensive evidence, the casino initially ignored my documentation entirely, and when I filed a complaint demanding they review the materials, they dismissed my proof as @random third party screenshots@ and rejected my claim without providing any valid justification or engaging with my explanations. This pattern of behavior combined with the initial bonus fraud, the refusal to acknowledge legitimate payment records, and the disrespectful treatment of my verification process suggests the casino is operating in deliberate violation of gaming regulations and is using bad faith tactics to steal from players. I am ready to provide all necessary supporting evidence including transaction records, currency conversion documentation, and full correspondence history, and I am requesting that this case be made public as I believe Casino Berriez is systematically defrauding players and not complying with established gaming authority rules.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify whether you completed the full KYC verification process?
• What reason did the casino provide for closing your account? Please forward me the email you received after your account was closed at veronika.f@casino.guru. Kindly include the documents you submitted for verification as well.
• Also, am I correct in understanding that you accumulated your winnings by playing roulette without any bonus involved?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika