BeonBet Casino - Player's withdrawal is delayed with account verification issues.

I played without bonuses. I won some miney and tried to withdraw.

It was cancelled. They asked me to vertify my account. Which i done. I waited a while for it to be accepted. I then tried to withdraw again. They said I need to vertify. I told them I had done so already. They asked me to email support and sent an email address. I sent them all my documents again to the email they asked. I waited again. Then I had to contact them and ask what the hold up was. They then advised it was the wrong email. They apologised and sent the correct one. So I sent everything again.

Waited again!! I then contacted them and asked what the hold up was. They said to do a new withdrawal. Which I done and waited and waited.

I was then asked to vertify again. Then told there was technical issues and they couldn't send via bank transfer. I've emailed and chatted on the online chat with no real help. I've been told to withdraw via the other available options. Which I don't have. It's bitcoin and crypto. I've waited weeks now. It's got to the point that online chat are ignoring me because I.message almost everyday.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method is available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too; also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• If the casino offers crypto withdrawals, I would recommend you pursue this option after choosing a reliable crypto wallet service.
• Could you please share a screenshot of which payment options are available to you?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I do not have any form of bitcoin or crypto.

I asked on live chat if the issues had been resolved. They said they would check then ignored me.

I checked the withdrawal options again and they had changed. The bank transfer was back,so I have requested another withdrawal. It's been a few days now. I asked on live chat if it had been accepted this time. I was ignored again. So I asked again and someone said that its pending.

I will let you know the outcome.

After 5 days waiting on my withdrawal. The money was returned to my account once again. The screen shots are of the live chat and the withdrawal options.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Romi ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear BeonBet Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

I have this email today.

No one has ever told me i couldn't withdraw thr £700.

I have chatted on live chat and been told to re withdraw again for £645.34

I think its just another excuse.

Dear all!

Thank you for your patience and for bringing your concerns to our attention.

We sincerely apologize for the delays and the inconvenience you experienced with your withdrawal. The issue was caused by an unexpected technical problem on our payment provider’s side, which temporarily affected withdrawals via bank transfer.

While we were working on resolving this matter, we offered alternative payout methods so players could still access their winnings if they preferred not to wait.

We completely understand that these alternatives may not have been your preferred choice, and we want to reassure you that your funds were never at risk or held without reason.

We are happy to inform you that the technical issue has now been fully resolved, and your withdrawal has been successfully processed and sent to your account.

Once again, we truly appreciate your patience and understanding during this period. If you have any further questions or need additional assistance, please don’t hesitate to reach out — our support team will be glad to help.

Kind regards,

Beonbet Team

Finally got my payout. I will never use this site again!!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dellabella1313,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Romi