Belabet Casino - Player's withdrawal is delayed due to potential casino closure.

I won €3501.6 on Belabet. Then I had a long verification process which I completed successfully. They paid €500 and the site went on maintenance. Till now it looks as if they are on maintenance and it's been about a month. They don't answer my emails, there is no live chat and I can see evidence they probably closed. I want the rest of my money back, please let me know if there is any way to contact any organisation that might be involved in this.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time the casino's customer support communicated with you?
• Are your messages being delivered successfully, or are you receiving error notifications from your email provider indicating that your messages could not be delivered?
• Did you contact customer support through the live chat on the casino's website, or did you contact them directly via their support email address?
• What types of games did you play to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear account568,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Veronika, I am so sorry, I missed the email notification, I will provide the answers now.

1. We had a video call 06/06/2026, they must have verified the account after it but there was no notification. They paid €500 on 08/06/2026, no further communication after that and the site was on maintenance ever since
2. They kept sending promotional emails till 25/06. My last emails seem to have been delivered but I got no response. There were no notifications saying the emails couldn't be delivered
3. I contacted them via live chat till it was available and then I switched to sending emails after the site went on maintenance
4. I played Merge up 2 slot

Thank you for your support with this case Veronika, sorry for a late reply once again.

Dear account568

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Thank you Veronika and Samuel!

Dear account568,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Belabet Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Belabet Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello everyone,

thank you for your patience throughout the investigation.

Dear account568,

unfortunately, despite our attempts to contact Belabet Casino and the additional time provided for them to respond, the casino has not provided any response or clarification regarding your withdrawal.

As the casino has not cooperated with the complaint resolution process, I am unfortunately unable to independently verify what happened with your withdrawal or whether the casino has a valid explanation for the delay. For this reason, I have no other option but to close this complaint as Unresolved.

I am also sorry that I cannot provide you with a specific licensing authority to contact at this stage. The casino's website is currently under maintenance, so I am unable to verify whether the casino currently holds a valid gambling licence and, if so, which authority issued it. I would not want to direct you to the wrong regulator without being able to verify this information.

If the casino's website becomes available again and you are able to confirm which licensing authority regulates the casino, you can find a guide explaining how to submit a complaint to a gambling regulator here: Submitting a complaint to a gambling regulator

Given the lack of cooperation from the casino, your remaining options may unfortunately be to seek assistance from the relevant authorities or, depending on the circumstances and the amount involved, from the police or other appropriate legal authorities.

I am sorry that we were unable to resolve this matter for you. The Unresolved status reflects the casino's lack of cooperation rather than a finding that your claim is invalid.

Best regards,

Samuel

Casino Guru