HomeComplaintsBeer Casino - Player’s winnings have been confiscated.

Beer Casino - Player’s winnings have been confiscated.

Opened
Current status

Waiting for Casino Guru to reply

6d 22h 23m 39s

Beer Casino
Safety Index 3.5 Low

Case summary

The player from Russia has been trying to withdraw his winnings from beer.black casino for six weeks, facing continuous cancellations and unprocessed requests. After a significant win, the casino voided all gaming results, claiming technical issues without providing any evidence, and the player's account transaction history went missing. He is seeking assistance to recover his disputed balance of 1,557,933.93 ₽ and requests a review of specific game rounds.

Private
Private
23 hours ago
ruTranslationgb
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This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
2 hours ago

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Public
Public
2 hours ago

Dear Bessada666,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal process at beer.black casino (PIVO Casino).

To better understand your situation and assist you effectively, could you please provide us with the following details:

  • Could you please confirm that your account is fully verified?
  • Do I understand correctly that this issue occurred only once and with one specific game?
  • Have you received any official communication from the casino regarding the cancellation of your withdrawals? Please forward the confirmation email to jean.s@casino.guru.
  • Do I understand correctly that there were no successful withdrawals after March 30?

Your cooperation in providing these details will help us investigate and work towards a resolution. Thank you in advance for your reply.

Best regards,

Jean

Waiting for approval
Waiting for approval
1 hour ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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