The player from Ireland had been waiting three weeks for a withdrawal of 500€ and faced communication issues, as the casino did not respond to emails or support inquiries. The issue was reported to the Complaints Team, who requested additional information to understand the situation better. The player later marked the complaint as resolved, indicating that the withdrawal problem had been addressed. The complaint was officially closed by the Complaints Team, with an invitation to the player to provide feedback on the service.
Beep Beep Casino - Player's withdrawal request is delayed.
Resolved
Our verdict
Case closed
Amount: €500
Beep Beep Casino
Safety Index:HighCase summary
Discussion
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1 month ago
Hello I am having serious issues trying to communicate with this casino to find out where my withdrawal request is. They won't answer emails or support. Can you help. The amount is 500€.
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Mheno25,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Could you please clarify the exact date when you requested the withdrawal?
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Mheno25,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Petra
