The player from Germany had successfully verified his account at BeepBeep Casino and converted his bonus into €680, but struggled to withdraw the funds. After asking for help in the chat, he received no response, the chat button disappeared, and he could no longer access the games. The Complaints Team was unable to proceed with the investigation due to the player's lack of response to inquiries and reminders, resulting in the closure of the complaint. The player retained the option to reopen the complaint in the future should he choose to resume communication.
Beep Beep Casino - Player’s withdrawal is delayed and account access is restricted.
Closed
Our verdict
Player stopped responding
Amount: €680
Beep Beep Casino
Safety Index:HighCase summary
Discussion
Public
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3 months ago
Translation
Hello, I opened an account at BeepBeep Casino, had it verified, and finally received my free spins (no deposit required). I was then lucky enough to convert the bonus money into real money, and then I wanted to withdraw it. I didn't know how to do that, so I asked the question in the chat. I didn't get a reply, and after a few minutes, my chat button disappeared, and I couldn't play any games anymore. I also sent an email to support. I hope I get a response; it's about €680. Do any of you have experience with this? Am I just being scammed, or is there a solution? What can I do in this situation?
Automatic translation:
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Beep Beep Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you previously made a deposit in the casino?
- Is the option to verify your account available to you?
- Is the option to request a payout available to you?
- Have you reached out to [email protected] for assistance? Have you received any response?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
Dear Alex28390,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
