Beef Casino - Player seeks help after account remains active despite closure request.

I sent it by email on 04.01.2026 support@royals.partners olga@royals.partners complaints@antillephone.com

complaints@cga.cw

arend@dewinterlaw.com

That I have problems and that there is a ban in Estonia, that they have no right to provide the game in my territory, and that they want all nv Galaktika accounts closed and deposits returned, also disguising payments under different companies. Okay, whatever happened before January 4, 2026, these letters were ignored, I lost again and managed to lose over 10,000 euros on the beef.casino website! Yesterday, when I again started pointing this out and demanding a refund of deposits after January 4, since I had previously indicated an addiction and demanded yesterday that the accounts be closed, there was simply no response. Just out of curiosity, I checked by logging into the account, and it was active. They are taking advantage of sick people and do not practice responsible gambling. Help me return all deposits lost after January 4, 2026 from this casino and ask them to permanently block my access to all their sites!!!! All letters are saved in the email with the dates I indicated above what I wrote.

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Hello

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's Responsible Gaming policy and this is what I have found:

SELF-EXCLUSION

If you believe that playing at the online casino has stopped being a form of entertainment and adversely affects your life, contact the support service and request a temporary or permanent restriction of your account.

What email address did you use to register at this casino? Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

As for the other issue you are describing, I'd like to inform you that we accept the situation where the casino allows players from restricted countries to open an account, as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should also pay out their winnings. Therefore, I would like to emphasize that we investigate further and help only those players whose funds (or winnings) have been confiscated due to being from a restricted country. Please understand that we are not an agency with the authority to dictate refund policies to casinos operating without the appropriate license in players' countries of residence. For future reference, I strongly recommend searching for licensed casinos only through our website https://casino.guru/top-online-casinos#tab=RECOMMENDED to avoid any misunderstandings.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Yes, I used the same email to verify my documents. And despite the pile of emails, my account is still active. I understand your concerns, and I really hope you can help in some way!

Dear Tugete2025,

Thank you for your response. Could you please forward your self-exclusion request to my email? You can reach me at attila.g@casino.guru.

Thank you for your cooperation.

I forwarded the messages from my email. They still aren't responding, and the accounts are still active. They don't seem to care about responsible gaming, etc. I don't recommend anyone have anything to do with NV Galaxy projects.

Dear Tugete2025, unfortunately, I was unable to locate your emails. Could you please let me know what email address are you writing from? Additionally, have you sent the email to attila.g@casino.guru?

Thank you for your patience and cooperation.

Dear Tugete2025,

Thank you for your email.

Unfortunately, according to our review, the casino is not licensed under the Estonian license, but operates under the licensing authority of Curaçao (CGA). Please note that offshore licensed casinos won't participate in national self-exclusion registers.

Is your account currently accessible to you? When was the last time the casino allowed you to deposit?

Additionally, as to the other issue you have been describing in your email, regrettably, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules. 

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid Estonian license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs. 

Thank you in advance for your reply.

After I sent this letter to the affiliate program, I made another deposit of about 15,000 euros. And just a week ago, all my accounts were blocked. No one has done anything or closed my accounts since the letter of January 4, 2026.

Dear Tugete2025,

Thank you for your response. I would like to inquire if the casino has provided any reasons for the closure of your account. Have they addressed your concerns related to gambling problems? Furthermore, could you kindly confirm whether you have communicated any issues regarding gambling problems to Beef Casino specifically?

Thank you for your cooperation.

Nothing was considered, no one provided anything, I didn’t write specifically to beef, I wrote to their partner on all platforms and to the regulator, no one responds.

Thank you for your response.

I went over the communication you provided again; however, to be protected in an online casino, you need to request a self-exclusion due to gambling problems from the casino directly.

Online casinos act as separate entities - what you request in an online casino affects your account in that casino only. In online casinos operating under GCB license, you'll need to request self-exclusion due to gambling problems in each online casino where you have an open account. That is because self-exclusion across brands isn't mandated by the licensors and only a few groups of casinos operating under this license go beyond to offer such protection. If you don't request a self-exclusion in an online casino, you can't expect to be protected.

If your account is not yet closed, I recommend you follow the steps outlined below:

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Beef Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to help-beef@support.win (you can include me in the copy at attila.g@casino.guru) and keep me informed about any further developments.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Tugete2025,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.