The player from Austria successfully completed two withdrawals but faces issues with a third withdrawal requested on May 14th, which is marked as completed yet has not arrived after a week. Despite multiple attempts to contact the casino via chat and email, he receives generic responses and is being ignored on other platforms.
Beef Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 22h 33m 3s
Beef Casino
Safety Index:Above averageCase summary
Discussion
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Public
3 hours ago
Translation
I've already had two withdrawals from this casino, both of which arrived in my account without any problems within two days. The third withdrawal, which I requested on May 14th at 7:33 AM, was quickly shown as completed on the website, but the amount still hasn't arrived after a week. I've contacted them several times via chat and was always told that it was probably a technical problem with the payment provider, but that it would be resolved immediately. Since yesterday, I haven't received any response in the chat, and I only received one reply to my email with the same information, and now I'm not getting any further response. I'm also simply being ignored via Telegram and WhatsApp!
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Dear Majstroegon,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification, a high volume of withdrawal requests, or other legitimate reasons.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
