Beef Casino - Player’s withdrawal has been delayed.

I am submitting this complaint regarding ongoing issues with Beef Casino.

I currently have approximately 450 EUR in my account and would like to withdraw my funds. However, I am unable to process withdrawals. In addition, I have attempted to make a deposit of approximately 200 EUR, but the deposit is not processing correctly.

I have contacted customer support regarding these issues but have not received a satisfactory response or any clear explanation. As both deposits and withdrawals appear to be affected, I am concerned about the status of the casino’s payment systems and the safety of player funds.

I respectfully request clarification regarding the status of my account, my withdrawal request, and the payment issues affecting deposits. I would appreciate assistance in resolving these matters as soon as possible.

My account username/game tag can be provided privately through the complaint process if required for verification. I prefer not to post account identifiers publicly and will provide any necessary information directly to the mediator or casino representative handling the case.

I can provide screenshots of my account balance, withdrawal requests, failed deposit attempts, and communication with customer support.

Thank you for your time and assistance.

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Dear MMMKAY,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for your response.

I understand the standard 14-day waiting period. However, my concern is not only the withdrawal delay. I am also experiencing problems with deposits, and customer support has not provided a clear explanation regarding these payment issues.

I will continue to cooperate and wait for the required period. In the meantime, I would appreciate it if this information could be added to my complaint record.

Thank you.

Dear MMMKAY,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear MMMKAY,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru