The player from Germany had successfully withdrawn €1,000 from BDM Bet Casino, but subsequent withdrawal attempts of €1,000 faced rejections and required further verification despite having a fully verified account. He felt the process was opaque and sought assistance to expedite his remaining balance payout. The issue was resolved as he had successfully withdrawn his winnings, which had now exceeded €70,000. The complaint was marked as 'resolved' in the system.
BDM Bet Casino - Player's withdrawals are delayed.
Resolved
Our verdict
Case closed
Amount: €23,500
BDM Bet Casino
Safety Index:Very highCase summary
Discussion
Public
Public
8 months ago
Translation
Ladies and Gentlemen
I recently won a large amount of money at BDM Bet Casino and would like to cash it out.
The first withdrawal of €1,000 was credited to me via bank transfer without any problems. I then attempted to withdraw another €1,000, but this was rejected, stating that withdrawals via bank transfer were currently not possible.
I then attempted a withdrawal via Binance, which was also rejected – apparently because my deposit was made entirely in fiat currency. I then attempted a withdrawal via bank transfer again. This has so far neither been approved nor rejected. Instead, I received an email stating that further verification was necessary and that the withdrawal would be paused for the time being.
I have a fully verified account, and the first withdrawal went smoothly. However, the current process seems very opaque and leaves me with the impression that I'm just being stalled.
Please help me clarify this and arrange for my balance to be paid out as soon as possible. The casino has very good reviews on its platform – I wonder how these can be achieved if withdrawals are handled this way.
Automatic translation:
Public
Public
8 months ago
Hello ferenzelias4,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BDM Bet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Public
8 months ago
Translation
Hello, it's resolved for now; I've paid out money again. However, my winnings are now over 70,000 euros.
But you can close the case for now. Thank you.
Automatic translation:
Public
Public
7 months ago
Dear ferenzelias4,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
Casino.Guru
