BDM Bet Casino - Player’s account is suspended.

for you can you help me. I have a problem with bdm bet they have suspended my account I contacted them they told me to activate 2 factor security. I did it but again the same is suspended and it does not let me make any withdrawals or use the combs.

Dear Peris1800,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you are unable to access your casino account?
• Do you see any error message or pop-up notification when logging in?
• Could you please clarify if you have any remaining balance in your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Peris1800,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru