BDM Bet Casino - Player's account has betting limits imposed.

I deposited $2000 in my account.

my bets have been limited to $1

they will not allow me to bet any higher or take my money out.

so I would have to place $6000 in $1 bets to play the money through.

no reason as to why the limit or I can’t take the money back

Dear aus89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you activate any bonus?

Do you play casino games or bet on sports?

Could you please share your communication with the casino regarding the bet limit? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear aus89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.