The player from Nigeria files a complaint against BC. Game Casino for confiscating his winnings of 4,600,000 after previously allowing him to deposit and withdraw 20,000 without KYC. They demanded KYC only after he won, rejected his documents citing "fraud," and refused a manual withdrawal of his winnings, stating he can only retrieve his initial deposit.
BC.Game Casino NG - Player's winnings have been confiscated.
Opened
Current status
Waiting for player to reply
6d 15h 12m 45s
BC.Game Casino NG
Safety Index 6.9 Above averageCase summary
Discussion
Public
Public
8 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
8 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino NG.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me only the documents the casino refused to approve? Send the information to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
