The player from Nigeria faces account closure after an unsuccessful verification attempt, despite being entitled to multiple attempts. He has been trying to withdraw a blocked sum of N 4,065,000 since March 2025.
BC.Game Casino NG - Player’s account has been closed, funds withheld.
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Current status
Waiting for Casino Guru to reply
6d 22h 50m 35s
BC.Game Casino NG
Safety Index 6.9 Above averageCase summary
Discussion
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yesterday
Hello, I've been using my BC ACCOUNT for over a year and they clearly stated each user is entitled to 6 verification attempts and on my first verification attempt it didn't work, so it supposed to be remaining 5 verification attempt but instead they closed me out and refused to release my funds.
I've been complaining to them that I've done nothing wrong and they should allow me withdraw my funds but no positive response.
These is a case I've been battling since March 2025, over the sum of N 4,065,000 been stuck inside there but no able to withdraw. Please CASINO GURU help me.
I've been neglected by there team with no access to my account but funds
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1 hour ago
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1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino NG.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked? Which documents did you submit to the casino during the verification process? What might have been the reasons the document wasn't accepted from your point of view?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
