The player from Australia initially deposited $50, received a bonus, and scored a major win of $5,500, bringing her total to $5,780. However, her total mysteriously drops to $250, and she encounters difficulties with customer support, which provides unsatisfactory explanations. She is frustrated by the casino's handling of her winnings and withdrawal requests.
Baxterbet Casino - Player's winnings seem to be confiscated.
Opened
Current status
Waiting for player to reply
6d 16h 34m 37s
Baxterbet Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
10 hours ago
I deposited $50 first time playing here I took the bonus which doubled my bet.I played for a while as I got a $200 major win and also some smaller wins which kept me playing. I was playing 1.50 2.00 2.50 and 5.00 I can't remember which one I was playing when I got the mega jackpot it was 5500.00 and at the time I had 280 still. it came up my total as being 5780.00 which I was over the moon about as I was willing that last square to fill and it did. I thought I would play 50 and then go.I did that and 20 mins later looked up to my total to see it had changed to 250 .
I went to the support asked what's going on it was the robot bot gave me lots of excuses which I didn't care about how can they entice you in with false offers and then take your winnings.
I thought l am taking the 200 l had left which it refused as it said it had to be 300 minimum. They changed it to 194 as they claimed $6 for the bonus which should have been done by then as that's happened everywhere else I have played.
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7 hours ago
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Public
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7 hours ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:
- Could you please send me a link or a screenshot of the bonus you activated and played with?
- What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
- Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Attila
