The player from Australia reported that their personal information had been stolen, and an account had been created without their consent. They expressed frustration over the casino's refusal to delete the account and the poor quality of customer service they experienced. The complaint was closed due to the player's lack of response to requests for further information, which prevented further investigation or resolution. The player was informed that they could reopen the complaint if they wished to resume communication.
Baxterbet Casino - Player's account is illegitimate and unresponsive.
Closed
Our verdict
Player stopped responding
Amount: ??
Baxterbet Casino
Safety Index:Below averageCase summary
Discussion
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1 month ago
Stolen info, never signed up but somehow has, phone number and name, email and birthday info and refuses to delete account entirely and wants you to stay, you must be aggressive to get your point through, likely run by a scam group, very condescending 'assistance" be rude to them they dont deserved respect, changed all the info on the account it's someone else's problem now
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4 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 weeks ago
Dear Daydayday,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with Baxterbet Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate?
Thank you in advance for your response.
Best regards,
Attila
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3 weeks ago
Dear Daydayday,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
