The player from Australia reports that their personal information has been stolen, and an account has been created without their consent. They express frustration over the casino's refusal to delete the account and the poor quality of customer service experienced.
Baxterbet Casino - Player's account is illegitimate and unresponsive.
Opened
Current status
Waiting for player to reply
6d 8h 42m 8s
Baxterbet Casino
Safety Index:Below averageCase summary
Discussion
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1 week ago
Stolen info, never signed up but somehow has, phone number and name, email and birthday info and refuses to delete account entirely and wants you to stay, you must be aggressive to get your point through, likely run by a scam group, very condescending 'assistance" be rude to them they dont deserved respect, changed all the info on the account it's someone else's problem now
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1 week ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 week ago
Dear Daydayday,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with Baxterbet Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate?
Thank you in advance for your response.
Best regards,
Attila
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15 hours ago
Dear Daydayday,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
