BassBet Casino - Player’s withdrawal is delayed.

Απο 14 ιιυνιου εχω κανει 400 ευρω 15 ιουνιου500 ευρω 16 ιουνιου 500 ευρω συνολο 1400 ευρω. Και συνεχεια μου στελνου αυτοματοποιημενα μυνηματα η αναληψεις σας ελεγχονται . .. Και ολο μου βρισκουν δικαιολογιες για τη καθυστερηση οτι υπαρχει ογκος αναληψεων. Εχω στεναχωρηθει παρα πολυ αν μπορειτε να με βοηθησετε. Το καζινο ειναι τοBassbet

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear GERALEXTER76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.