Basebet Casino - Player’s winnings haven’t been received yet.

The casino hasn't withdrawn my money for a week. Technical support and emails don't respond.

Dear djak1987,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

These are scammers. They don't answer by mail. They don't answer in the support chat. I asked a question about the payment in the general chat on the main page of this scam casino and was blocked. The same in the telegram chat, which is listed in their contacts. Likewise, my post was deleted and I was blocked. The scammers erase and delete all questions from players about payments. They blocked my sports bets and casino games. The scammers simply blocked my money, even considering that the amount is very small. I advise players not to register and not to play here at all.

Dear djak1987, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Are you currently unable to access your account or log in at all?

Has the casino provided any reason or explanation for blocking your account?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I did not undergo KYC verification, it was not required.

I didn't use bonuses. I already had one successful withdrawal.

Yes, I can log into my account, but I can't do anything there. Neither play in the casino, nor bet on sports. It's basically useless. In terms of payouts, the casino immediately blocks players and their records are deleted.

This is what they write in their general chat. Deposits are not made and are simply stolen. Bets are not calculated. Withdrawals are not made. All players who write this are subsequently blocked and their messages are deleted.

Money paid. Complaint can be closed. Sports betting and casino games are blocked completely. Technical support is absent. I do not advise anyone to play here.

Dear djak1987,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru