The player from Germany had been waiting for two weeks for three pending withdrawals of €500 each after winning €6,000 at Bankonbet. Although he had contacted customer service multiple times and received assurances, he was frustrated by the lack of progress since his first withdrawal had occurred without issue. The issue was resolved, and the player marked the complaint as resolved in the system after receiving the necessary assistance.
Bankonbet Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €6,000
Bankonbet Casino
Safety Index:Very highCase summary
Discussion
Public
Public
5 months ago
Translation
Ladies and Gentlemen
I won €6,000 at Bankonbet. This amount was earned without any bonuses. I haven't had to verify my account yet. I'm already waiting for three pending withdrawals of €500 each. I also have another €4,500 in my account. I requested the first withdrawal on September 9, 2025, but nothing has happened to date. I've contacted customer service several times. They assured me that everything was fine with my account and that there were merely delays in the withdrawals. I should also mention that my very first withdrawal was completed three weeks ago after four business days. I would be very grateful for your help.
Best regards
Michael N.
Edited by a Casino Guru admin
Automatic translation:
Public
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5 months ago
Important Notice:
Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.
If anything seems suspicious, please contact us directly. Stay safe.
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play to accumulate your winnings of €6000? Were they slots, live casino games, or did you place bets on sports?
- Have you selected the same payment method for these withdrawal requests as you successfully used three weeks ago?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
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5 months ago
TranslationHello,
The winnings were generated through sports betting. I read in their forums that after you contacted Bankonbet, the money was transferred quite quickly in similar cases, so I'm turning to you now.
I chose the same withdrawal method as before and also for all deposits (bank transfer).
Greetings
Automatic translation:
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5 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear MichaelNierobis,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
