The player from Bangladesh reported that his account had been blocked, preventing access to his winnings. He said the casino had refused to pay his earnings after about 3 months of play and had confirmed in live chat that his funds would not be paid and that his account had been blocked. He stated that the balance had come from an affiliate commission, not from play, and that his account had been verified. We rejected the complaint because it concerned an affiliate deal rather than a player gambling dispute, so it fell outside our scope.
Banglabet Casino - Player’s account has been closed.
Closed
Our verdict
Other
Amount: ৳12,000
Banglabet Casino
Safety Index 3.6 LowCase summary
Discussion
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1 month ago
they blocked my account with my hard earn money they most scam please help
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Banglabet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Is your player's account verified?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
1.Could you please advise how long you were a player at the casino and when exactly your account was blocked?
answer: 3 month
2.How did you learn about your account being blocked?
answer; they not paid my earning & live chat confirm me thy will no pay my fund & blocked my account
3.What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
answer: this is affiliate comission
4.Did you achieve your current balance with the help of a bonus?
answer: no
5.Is your player's account verified?
yes
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1 month ago
Thanks for the explanation.
I regret to hear about the issue you're facing. However, I must clarify that we do not pursue complaints related to affiliate deals. Our platform solely focuses on mediating issues between players who risk their money gambling and online casinos. Given that your partnership with the casino involves a legal contract, I would recommend addressing these concerns with legal professionals who specialize in such matters.
Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.
Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.
