The player from Germany made a €100 real-time deposit at Bananzia Casino, but the funds have not been credited to his account despite being debited from his bank account. The support team has screenshots to confirm the transaction.
Bananzia Casino - Player's deposit has not been credited.
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Current status
Waiting for player to reply
29d 22h 6m 48s
Bananzia Casino
Safety Index 4.5 LowCase summary
Discussion
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yesterday
Translation
Yesterday I made a real-time deposit of €100 at Bananzia Casino, but the money hasn't been credited to my account yet. The money was immediately debited from my bank account in real time, and the support team in the live chat also has screenshots.
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
