Bananzia Casino - Player is struggling to access his funds.

Ich habe schwierigkeiten mein Geld auszuzahlen, da meine email von denen nicht bestätigt wird. Hilfe

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made sure that you entered your email address correctly? Have you also checked your spam folder to see if the confirmation email was delivered there?
• Have you received any other emails from this casino before?
• What exactly happens when you try to confirm your email address? For example, are you not receiving the verification email, or does the verification link fail to work?
• Have you contacted the casino's customer support regarding this issue? If so, please upload screenshots of the relevant communication and, if possible, a screenshot showing the email verification problem.
• Have you successfully completed the KYC verification at this casino, or have you at least submitted any identity documents for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika