Bananzia Casino - Player faces delayed withdrawal due to KYC issues.

ich habe mittlerweile 4 KYC Verifizierungen abgelehnt bekommen. Sie wollen soviele Informationen von einem habe mittlerweile Angst das es Betrüger sind die dich mit sensiblen Informationen betrügen wollen. Sie wollen ein Kontoauszug vom gesamten Monat Juli wo ich jede Transaktion von anderen zeige. Ich habe ein Kontoauszug gesendet und alles geschwärzt außer die von dem Casino und mein Name und das wurde abgelehnt.

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Dear Lollll,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you have experienced with the verification process.

Please note that casinos may request additional documents during the KYC verification process, including bank statements showing transaction history. In some cases, documents containing redacted or hidden information may not be accepted if the casino requires the complete document for verification purposes.

I understand from your explanation that you have already attempted to complete the verification several times and that your bank statement was rejected after you redacted transactions unrelated to the casino.

• Could you please confirm what other documents you have already submitted to the casino and which of them were rejected?

• Has the casino specifically informed you that the bank statement must be provided completely unredacted, including all transactions for the entire month of July?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

All my requested documents were accepted, but now they want a slip of paper with a number on it, and I'm supposed to send a photo of my face with the number on it, even though everything else was accepted. I've been waiting for a month now. Is this perhaps a scam, and do they want to do something with my data?

Although I verified my identity with my ID, address, bank details, and a selfie, and sent them bank statements, ID cards, and much more, all of which was confirmed, a month later they simply sent me a new paragraph about "additional documents," even though I definitely already need far more information than any other casino. This is a complete scam! What can I do?

Dear Lollll,

Thank you for the additional information.

I understand your concerns regarding the amount of personal information requested. However, as the casino is requesting additional documentation as part of its KYC verification process, I would recommend cooperating with the request and providing the required documents/information.

Please submit the requested additional documentation and let us know once you have done so, or if the casino rejects the documents again.

Thank you for your cooperation.

Karla M.

Dear Lollll,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru