BakedMate Casino - Player’s withdrawal has been delayed.

I made a deposit played first bonus feature played through withdrawal and roll over requirements then attempted to with withdrawal im new to pay id pokies only been playing pay id casinos around a month and they keep saying multiple accounts and no refund no withdrawal.

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Dear Burberry93,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Burberry93,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No they refused to pay me and blocked my chat worsed casino site everyone should avoid baked mate i believe i uploaded all the evidence to support my claim that they straight up scammed me and stole my winnings i fairly won.

Thanks for your time hopefully you can help me resolve this 🙂

Dear Burberry93, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hello,

Ive made successful withdrawals through multiple pay id casinos over the last month this is the first one ive encountered any issues with.

Yes ive verified all my documents same bank attached to my identity and documents never any issues.

Yes i recieved a bonus it was the welcome sign up bonus advertised by the casino which i legitimatly won fairly played through the roll over and turn over requirements.

After submitting withdrawal of my winning the casino insisted that i had multiple accounts even tho i assured them i was new to pay id pokies they refused to give me evidence and straight up insisted they had forfeited my bonus and even refused to refund my deposit after they STOLE my winnings i won fairly.

I only played on slot games and the staff were rude and completly ignorant they knew they had no legitimate reason to take my winning and did so with false reasonings

I believe i uploaded a majority of the screenshots when contacting you guys but i will send through the screenshots again please help me rectify this

the last photo is apparently evidence that ive had multiple accounts even tho i never played any pay id casinos untill 2026 they refused show any matching details i believe they made that on a program on a computer like windows exel as a way to not have to pay me my winnings absolutely devastating they can continue to scam the people that support there businesses.

Dear Burberry93,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia, (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello Burberry93,

I am sorry to hear about your troubles. I am Lucia and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards,

Lucia

Hi lucia,

I appreciate your help whats the general time frame for this process and how often is it successful i honestly dont understand how casinos that make that much money find the need to make bullshit excuses not to pay the people that keep there businesses running,

Hopefully you have some luck with them as that money would mean so much to me at this point in time thanks again ☺️

Dear Burberry93,

According to our standard procedure, the casino has up to 7 days to respond to our inquiries. An additional 7 days may be granted if necessary.

We kindly ask for your patience during this time. If there are any developments, we will inform you promptly.

Thank you for your understanding.

Dear Burberry93,

Unfortunately, we have not been able to get in contact with the casino to this day. Despite our efforts, we have not received any cooperation. At this point there is very little more we can do to progress your case. For this reason, I will have to mark the complaint as unresolved in our system.

I know this isn’t the result you were hoping for, and I’m genuinely sorry we couldn’t achieve a better outcome. Please keep in mind that unresolved complaints impact a casino’s overall rating, which can motivate them to adjust how they handle such issues. If the casino chooses to reply at a later time, we will reopen your complaint immediately and notify you by email.

Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best regards,

Lucia S