BAJIOK Casino - Player's account has been closed with blocked withdrawal.

Hello, I had BDT 51,500 in my account. Before the site was closed, I repeatedly requested a withdrawal, but my request was not processed. Now the account/site has been closed without returning my money.

Please return my BDT 51,500 as soon as possible. I urgently need this money for an important personal matter. I kindly request you to look into this issue and process my refund/withdrawal immediately.

Please don’t ignore my request. I am genuinely in urgent need of my money. Thank you.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BAJIOK Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Casino Guru Team,

I urgently need your help regarding my account on BajiOK.

The website is now accessible, and I can log in, but no games are showing at all. I am also unable to make a withdrawal. The deposit option is not working either.

Because no games are available, I cannot complete my required turnover/wagering requirement, and as a result, I am unable to access or withdraw my funds and claim my bonus.

I have already tried accessing the site multiple times, but the issue remains the same.

Please, please help me with this situation. I am genuinely worried about my money. I kindly request you to investigate this case and help me recover my funds or find a proper solution.

I would really appreciate your urgent assistance. Please do something to help me get my money back.

Thank you for your time and support.

Best regards,

Reyad

Thanks for your patience and the information shared here and via email.

• Do I understand correctly that your account was inaccessible due to maintenance of the casino's website?
• Could you please explain how the casino informed you about the necessary wagering of your deposit?
• Did the casino confirm that the inaccessibility of the games was due to technical problems?

Please let me know about any news.

Dear reyad,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru