Bagh Casino - Player's account has been closed.

I am a registered player on Bagh.live (username: Manikchad). I deposited money via Nagad and accumulated winnings of BDT 93,000. On 1st February 2025, I submitted a withdrawal request for the full amount. Bagh.live refused the withdrawal citing a KYC/identity verification issue, but did not clearly explain what was wrong or give me a fair opportunity to fix it. Despite multiple attempts to contact their support, my funds remain withheld. I believe this is an unlawful refusal to pay legitimate winnings.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play shortly before your account was blocked? Were they slots, live casino games, or did you place bets on sports only?
• Have you passed the full KYC verification at this casino, or was your account blocked during the KYC process?
• Has the casino specified which Terms and Conditions you allegedly breached?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Only played sports game, yes during the kyc process my account locked. Actually I won some money from sports bet. Then I try to withdraw some funds but they asked for kyc . I was submitted kyc but they asked more info I also provide that. Customer service was so rude. Also I didn't break any terms and conditions

Thank you for your patience throughout the complaint process.

Please understand that if your account has been blocked and you have only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.