Bagan7 Casino - Player's account is frozen and winnings are confiscated.

Bagan7.com – licensed by Curacao

Title: Account frozen and funds not paid – Bagan7.com

Description:

I have an account at Bagan7 (Account ID: 111613), and I currently have an approximate balance of 23 million MMK (~$10,000).

On April 5th, 2025, I requested a withdrawal, but the funds were not paid. Later, my account was blocked, and customer support said there was an "error" but refused to explain further.

They even said they can close accounts whenever they want. I feel cheated and that my rights as a player are being violated. I have also submitted a formal complaint to the Curaçao Gaming Control Board. I request help recovering my money.

Thank you for your support.

Dear tce3312,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing. To assist you further and fully understand the situation, could you please provide more details by answering the following questions:

• Could you please specify if you have made any successful withdrawals from this casino before?
• Did you play with or without an active bonus?
• Which games did you play to accumulate your most recent winnings?
• Have you passed the full KYC verification?

Regarding the casino's license, it appears to be fake. The license validator on the website cannot be clicked on, and it refers to a Curaçao license that is no longer active. Please note that Gaming Curaçao licenses are no longer considered valid, as the only currently recognized licensing body in Curaçao is the Curaçao Gaming Control Board (GCB).

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear Veronika,

Thank you for your quick response and support.

Here are the answers to your questions:

1. Have you made any successful withdrawals from this casino before?

Yes, I have successfully made withdrawals from Bagan7 before. However, this time, after I withdrew a small amount and my account still had over MMK 23,000,000 remaining (approx. $11,000), the casino suddenly blocked my account without a clear reason.

2. Did you play with or without an active bonus?

I played without any active bonus.

3. Which games did you play to accumulate your most recent winnings?

I played general slot games available on the platform. I remember it’s was JiLi and PG .

4. Have you passed the full KYC verification?

Yes, I submitted my ID and completed the KYC verification process successfully. My account was verified before the issue happened.

I hope this helps clarify my case. Please let me know if you need any more details. I sincerely appreciate your efforts in helping me resolve this issue.

Best regards,

[name hidden by Casino Guru]

Dear Veronika,

Thank you for your quick response and support.

Here are the answers to your questions:

1. Have you made any successful withdrawals from this casino before?

Yes, I have successfully made withdrawals from Bagan7 before. However, this time, after I withdrew a small amount and my account still had over MMK 23,000,000 remaining (approx. $11,000), the casino suddenly blocked my account without a clear reason.

2. Did you play with or without an active bonus?

I played without any active bonus.

3. Which games did you play to accumulate your most recent winnings?

I played general slot games available on the platform. I remember it’s was JiLi and PG .

4. Have you passed the full KYC verification?

Yes, I submitted my ID and completed the KYC verification process successfully. My account was verified before the issue happened.

I hope this helps clarify my case. Please let me know if you need any more details. I sincerely appreciate your efforts in helping me resolve this issue.

Best regards,

[name hidden by Casino Guru]

Have you had any more conversations with live chat that you could share with us? If so, please send me the screenshots here or the chat transcripts at [email protected]. Thank you for your patience and cooperation.

Dear tce3312,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru