BABU88 Casino - Player’s withdrawal is delayed.

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Dear user499,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Have you made any successful withdrawals in this casino before?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

​"Hello Attila, I am attaching a screenshot of my live chat with Babu88 support (Divya).

​They officially claimed that my account is 'permanently closed' due to an investigation. However, this is a lie because I can still log into my account without any issues.

​This proves the casino is using false information to stall my withdrawal of ₹48,620. Please use this as evidence of their bad faith."

​"I just had two different conversations with Babu88 support. In the first one, they told me to wait 30 days due to 'suspicious activity.' In the second one, when I confronted them about the KYC timeline, they admitted I only need to wait 4 more days for the validation process. They are clearly giving random timelines to avoid paying my ₹48,620. One agent says 30 days, another says 4 days. This proves they are just stalling and have no actual proof of any wrongdoing. I request the moderator to look into this inconsistency immediately."

Dear user499, thank you for your response. Could you please confirm which games you have played and the provider from which they were sourced?

Thank you in advance for your reply.

​"Dear Attila,

​Thank you for your response. To clarify, I played Live Casino games from the provider 'AE Sexy' (Sexy Baccarat). Specifically, I was playing their live dealer games.

​I have played fairly on their platform, and I find it highly suspicious that the casino is claiming a 45-day investigation for this provider. I have already shared my gameplay video for your review.

​Please let me know if you need any further details regarding my sessions. Thank you."

The casino is now making impossible demands. Today, support agent 'Sita' told me the review will now take 60 DAYS. This is after they previously told me it would take 30 days, and before that, they even claimed my account was closed (which was a lie as I can still login)."

​"It is clear they are just increasing the time (from 30 to 60 days) to avoid paying my ₹48,620. No honest casino needs 2 months to check a game history. I have been waiting for 18 days already. Please help me."

Dear user499, thank you for your response. Could you please send the video proof in a different format? Unfortunately, I am unable to open the file through the link you have provided. Could you please try sending it as an email attachment? You can reach me at attila.g@casino.guru.

Thank you for your patience and cooperation.

Dear Attila,

​I would like to provide a critical update regarding my case. I recently contacted Babu88 support again, and the information I received is completely contradictory:

​Agent Lakshmi told me that the investigation is ongoing and my funds will be credited once it's completed.

​However, Agent Divya told me that my account is 'permanently suspended' and suggested I create a new account to keep playing.

​This clearly shows that the casino is providing false and inconsistent information to avoid paying my balance of ₹48,620. Asking a 'suspended' player to open a new account is also a serious violation of fair gaming practices.

​I have already shared my AE Sexy gameplay video with you via email/private message. I kindly request you to review this evidence as soon as possible, as the casino is now giving me conflicting excuses

Dear user499,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello user499,

I'm Michal, and I have taken over this complaint. I have reviewed this case, and I will reach out to the casino to gain further insight into this issue and to explore how I might be able to assist.

I would like to invite BABU88 Casino to join the conversation.

Dear BABU88 Casino,

Could you please clarify why the player has been receiving differing information from your support team regarding their account?

As the player has initially been accused of suspicious betting activity, I kindly ask you to provide any relevant evidence supporting the alleged breaches of your terms and conditions. Please feel free to forward the supporting information and documentation directly to me at michal.k@casino.guru for a independet review.

Thank you in advance.

Hello Michal,

Thank you for reviewing my case.

My withdrawal has been pending for more than 30 days. My account is active and my balance is still visible.

The casino claims "suspicious betting pattern", but AE Sexy game is currently not opening for many users, not just my account.

I have gameplay recordings and I am confident I did not violate any terms. I am ready to provide any evidence if required.

Thank you for your assistance.

Babu88 has now rejected my withdrawal of ₹48,620 and the money has NOT been returned to my wallet. My balance shows 0. On top of that, their support is lying to me on chat, saying my account is 'permanently closed' when I can still log in perfectly fine. They are using 'provider investigation' as a fake excuse to steal my funds. I have provided my gameplay videos already. I request Michal to ask the casino for immediate proof of these claims, as they are clearly acting in bad faith."

I chatted with Agent Lakshmi today. She gave contradictory statements. First, she said 'The investigation is finished' and I would get my money immediately. But then she said the 'System rejected it automatically' and I must wait another 24-48 hours for my missing balance. When I asked why it was rejected after 32 days, she closed the chat immediately.

Dear Michal,

​I have an update. The casino has finally credited the missing balance of ₹48,620 back to my game wallet. I have just initiated a new withdrawal request for the full amount.

​I kindly ask you to keep this complaint 'OPEN' until the funds actually reach my bank account. Given the previous delays and misinformation from the casino, I want to ensure the withdrawal is successfully processed this time. I will post another update as soon as the money is settled in my bank.

Dear Michal,

​I am writing to share some great news. I have finally received the full amount of ₹48,620 into my bank account today. After 32 long days of waiting and facing constant misinformation from the casino, the matter is now fully settled.

​I want to extend my deepest gratitude to you and the Casino Guru team. Honestly, I had lost all hope. It was only after your intervention and the pressure from this complaint that the casino finally stopped making excuses, admitted the 'investigation was finished,' and released my funds. This proves how essential your platform is for player protection.

​You can now mark this case as 'RESOLVED'. To other players reading this: stay persistent and trust the process here. Thank you once again, Michal, for your professionalism and for standing by me."

Great news, user499!

I am glad that our involvement played a role in resolving the situation, and you have received your winnings.

We'll go ahead and mark the complaint as 'resolved' in our system. We would like to thank both parties for their cooperation.

If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Centre. We're here to help.

As you might know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot Rate Casino Guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Michal

Casino Guru