BABU88 Casino - Player's account has been closed.

I have a babu88 account. My account has been deactivated from past 15 days due to to security issues. I want my account back.

my account- zobayerjony21

Dear zobayerjony95,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BABU88 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

1.I have been play casino quite a long time , my account has been deactivated my the babu authorities 12/12/24 at evening

.I have been trying to log into my account but it seems my account has been blocked due to security issues as the mention in the live chat

..I have played evolution live casino the current balance of account is 200168.66

..I have never taken any bonus it’s my own money

Thanks for your reply.

Could you please explain what mistake is the casino referring to? What mistake have you made according to the casino?

I'll await your reply.

I deposited 2,00,000 Taka and play almost everyday and I withdraw amount several time.

I didn’t did any violation and I didn’t did any suspicious things. suddenly i saw that I can’t log into my account its seems deactivated when I asked them why my account has been deactivated, They replied me that , It’s a security issue that’s why my account deactivated.

I have my own number

I have my own email

they can easily verify myself

please get back my account as early as possible please sir

Please do something for myself

Thank you very much, zobayerjony95, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Sir please solve my problem

Hello zobayerjony95,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite BABU88 Casino to join the conversation.

Dear BABU88 Casino,  

I would appreciate it if you could clarify the reasons behind the closure of the player's old account. What mistakes should the player have allegedly made that caused the closure of their account?

If the old account cannot be reopened for some technical reasons, will the balance from the old account be transferred to the new account?

My account has been reopened they informed me so please close my complaint

Dear zobayerjony95,  

Thank you for sharing the positive update. Should I take this as confirmation that your complaint has been satisfactorily addressed, allowing me to proceed with closing it as resolved?

Yeah! My problem solved closed my complaint

Dear zobayerjony95,

Thank you for your confirmation. I'm glad that our intervention helped to resolve the situation. We'll go ahead and mark the complaint as 'resolved' in our system. We would like to thank both parties for their cooperation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot Rate Casino Guru An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time.

Best regards,

Michal

Casino Guru